Important Information From the Water Department
The old water meters removed from homes have been tested and results show that some meters on average were inaccurately registering at only 90%-98% of water flowing through the meter. For example, if 100 gallons of water passed through the meter you may have been billed only for 90 gallons.
To see the complete notice please click on the link below.
Water Department Notice
Additional Information:
Neptune Install Guide
Neptune Product Sheet
Sample Water Bill
The Allendale Water Department is committed to providing all our consumers with high quality drinking water. The Allendale Water Department is regulated by The Environmental Protection Agency (EPA) and the State of New Jersey Department of Environmental Protection (DEP) to comply with all regulations under Safe Drinking Water Act (SDWA). Each year we are required to monitor and treat our drinking water for any potentially harmful contaminants and we are pleased to say that our drinking water meets all Federal and State Drinking Water Requirements. A Consumer Confidence Report (CCR) is printed and is provided to all consumers and additional copies are available at The Allendale Water Department at 100 New Street. If you would like additional information or if you have any questions, feel free to call the water department at (201) 818-4413 or email them at water@allendalenj.gov. Window hours for the Water Department are Monday through Friday from 9:00 a.m. to 12:30 p.m. Phone calls are accepted from 9:00 a.m. to 4:30 p.m.
Water is distributed to consumers through approximately 27 miles of water main that range in size from 6 inches in diameter to 16 inches in diameter located in the streets and right of ways. Water mains are constructed of cast iron or Ductile iron piping with cement lining. There are approximately 2500 service connections ranging in size from 3/4 inches to 8 inches in diamter serving buildings for fire protection. Over 1000 valves control that water system and 400 fire hydrants provide fire safety to the Borough.
Wastewater is collected through 34 miles of clay piping that range in size from 8 inches to 24 inches in diameter sewer mains. The wastewater collection system is a gravity-feed system that collects and delivers wastewater to the Northwest Bergen Sewer Authority in Waldwick.
If permits are required please call for the current fees and charges. The number you can call is (201) 818-4413.
In the event of any emergency such as water main breaks, the water utilities the Reverse 9-1-1 system to notify residents by phone. This system allows the utility to generate a pre-recorded message within minutes to areas of the Borough that are affected.
The Borough of Allendale Water and Sewer Department employs six individuals to maintain the water distribution system and sanitary sewer collection system. Two operators are certified and licensed by the State of New Jersey Department of Environmental Protection (NJDEP). A water collector maintains the billing system, provides customer service and coordinates daily operations for the utility. Two utility workers, maintain the water distribution systems and the sanitary sewer system as well as all our facilities to provide the highest level of quality and service to our residents. A meter reader is the employed for the installation, repair and reading of meters.
Each year the Allendale Water Department collects more than 1000 water samples. Samples include organic, inorganic V.O.C.'s which test for natural of manmade contaminants in the "raw" or untreated water and the "finish" or treated water supply. Other tests include bacteria, lead and copper. All tests results are filed with the NJDEP, the agency responsible for monitoring and regulating the drinking water in New Jersey.
The Allendale Water and Sewer Department Facilities consist of five active wells. Wells 11 and 17 are capable of producing up to 500,000 gallons per day (GPD). Wells 2, 4 and 15 are capable od producing 450,000 GPD. All wells are treated with chlorine solution as required to conform to the NJDEP standards. The New Street treatment facility provides year round treatment for Wells 2, 4 and 15 using diffused bubbling aeration and chlorination. The average daily demand of the water system is approximatley 853,000 GPD with a peak of 2,000,000 GPD. The Water Department maintains an interconnections with United Water and also has emergency interconnections with Ramsey and the Villiage of Ridgewood. The Borough also has two water storage tanks including a 1,000,000 gallon ground storage tank with a booster pump station and a 400,000 elevated tank located in Ramsey. The Sanitary Sewer Department consists of a collection system.
The Allendale Water and Sewer Department operates 24 hours a day, 7 days a week, 365 days a year. Office hours are Monday through Friday from 8:00 a.m. to 3:00 p.m. An employee is always on standby for any after-hour emergencies can be notified by calling the Allendale Police Department at (201) 825-1900.
If you are moving or selling your business, you must call the Water Department five business days before a property or business closing. Landlords must also notify the Water Department five days before a tenant moves out and/ot into any property. Account information is taken and a date for a final reading is arranged. A final bill is then generated and must be paid in order for the account to be closed. A copy of the final bill must also be brought to the closing.
Water bills are sent out quarterly, the first week of January, April, July and September. All charges are based on consumption in a 90 day cycle. To avoid estimated bills, please call in, mail the orange card or email the Water Department. E-mails should be sent to water@allendalenj.gov. Please include your name, address, account number, the date the reading was taken and the reading itself. Be sure to include the word "meter reading" in the subject of the email.